We live in a time where the presence of computers is becoming more and more apparent in our daily lives. ATM machines dispense money, instead of a personal banker. Traffic cameras at stop lights issue tickets, instead of police officers. It is harder and harder to find a company that answers their own phones, instead of an automated reception system. These changes and evolutions are increasingly apparent in the manufacturing sector, as well. In an industry that could very easily start to slide down the slippery slope of automation, AmCraft Manufacturing makes it a point to continue adding the “human touch” to both its products and its customer interactions.

We want our customers to feel a connection with us, right from their first conversation with us. During normal business hours (Monday – Friday, 8:00 AM – 5:00 PM) our phone is always answered by a friendly employee, ready to assist the customer on the other end of the line. If the person who answers the phone cannot help with that customer’s request, then they can certainly help seek out the person who can.

Throughout the process of designing their curtainwall system, each customer is assigned a designated sales representative. Should that sales associate be out of the office, then our sales manager typically steps in to help during that time. We want to ensure that no customer feels unheard, and that their needs are always being met. This pattern continues from the sales and design phase all the way through to shipping and billing.  Each department at AmCraft is staffed by human employees who give their best each day for our customers.

Our esteemed owner and president, Mark Deutsch, is quoted as saying, “People are our greatest asset and our greatest challenge”. Sometimes, despite the best of intentions, errors do happen. This, as well, is part of the “human element” at AmCraft Manufacturing. Occasionally a project is quoted incorrectly, a curtain can be fabricated to the wrong size, or a shipment can go out to the wrong facility. While we always strive to give the best customer service possible, mistakes do happen, despite the best of intentions.

However, here again, the human element saves us. If a customer experiences a problem, they can call in and be directly connected to an employee who can quickly and efficiently troubleshoot the issue. Whether that amounts to a corrected product being made and shipped, a billing discrepancy resolved, or any other issue, we always aim to fix our mistakes quickly and to keep our customer in the loop throughout the entire process.

It would be easy to take each time a mistake is made and use it to build a case for additional automation. However, we at AmCraft feel that this is a slippery slope; and one from which companies typically do not come back from. While we always want to grow, modernize, and improve, we also want to maintain our core. We hear it over and over again from customers all over the country, the human touch that AmCraft offers, from start to finish, is one of the most refreshing and vital services that we offer.

AmCraft Manufacturing produces high quality industrial curtain walls in their US-based facility. Offering a wide range of space separation solutions, AmCraft caters to the specific application needs for a broad spectrum of industries.

As a one-stop custom industrial curtain shop, AmCraft’s customers are afforded the opportunity to select the specific curtain type that best meets their facility objectives; whether it’s a Thermal Insulated Curtain to manage temperature control, an Acoustic Curtain or Baffle System to reduce noise and absorb sound or a Single Layer Industrial Curtain to separate work zones.

However, AmCraft’s customers are not only enamored by the array of industrial curtains available, but they are also pleased with the level of customization and personal attention-to-detail that they receive throughout their ordering experience. In addition, AmCraft Manufacturing is well-known for tailoring each industrial curtain wall to meet the customer’s unique space planning needs, which is one of the many reasons their customers love them.

In exploring the customer feedback shared over the years, we were able to pinpoint the top three reasons why customers love industrial curtain walls manufactured by AmCraft:

AmCraft manufactures each curtain in their own Elk Grove Village manufacturing facility. Through in-house R&D, each product is constructed to meet the exacting standards that AmCraft Manufacturing has become known for throughout the industry. Therefore, customers are confident that their industrial curtain wall will deliver the expected performance results – whether it’s reducing noise or containing heat!

It’s not unusual for customers who may have ordered a previous curtain from one of AmCraft’s competitors to realize the huge difference in both quality and durability when they receive their first industrial curtain wall from AmCraft Manufacturing.

It’s one thing to provide the best quality and the best craftsmanship in the industrial curtain wall industry. However, AmCraft takes it to the next level by providing exceptional customer service experiences. This just might be their secret sauce and why their customers really love them!

If you have not yet had the experience of being an AmCraft Industrial Curtain Wall customer, then don’t worry because there is plenty of love to go around!  Get in touch with an Industrial Curtain Specialist today.

Winter is coming. In fact, in many areas winter has arrived earlier than expected. With the change in seasons comes drastic shifts in the temperature. Is your facility weather-proofed? Here is a quick three step checklist to follow in order to winterize your warehouse and get weather ready:

1. Check Your Loading Dock

The loading dock of your warehouse or facility is typically the primary source of energy inefficiency and where your building will most likely experience the highest loss of hot or cold air. Creating temperature separation with industrial insulated curtain walls form an effective barrier between your dock area and the other work spaces within your facility.

2. Insulate if You Refrigerate

For many food distribution companies and manufacturing plants where food storage is a primary function, managing temperature differentials within various areas of the facility is a year-round goal. Incorporating insulated temperature control curtains into your space planning arsenal gives you added peace of mind. Primarily because when insulated curtain walls are strategically and properly used to enclose cold storage areas, they can help to maintain the required temperature range without compromise from the heat zones in other parts of the building.

3. Flex Your Temperature Control

The most important aspect to consider while getting your facility optimized for temperature change is flexibility. Consider the 3 P’s of workflow management: People, Production and Practicality. Will creating separation and insulating certain areas improve the comfort level of your employees? Will this newly enclosed work space require entry and exit points for easier accessibility? Is it practical to erect a permanent wall versus installing an insulated industrial curtain wall that can be relocated if necessary should your spatial needs change? Temperature control curtains certainly can offer the cost-effective flexibility you need to weather adapt your facility.

AmCraft Manufacturing crafts insulated curtain wall solutions that speak to the importance of flexibility and adaptability by offering custom sizes and stationary or retractable mounting options. One of AmCraft’s best-selling temperature control curtains is their 4” thick semi-flexible stationary insulated curtain wall which can be customized to a maximum height of up to 40ft, which is exceptionally higher than the industry standard.

When the big chill hits it’s best to be ready. One of the best decisions you can make for your facility is installing an energy-efficient, temperature control curtain wall solution. Contact the industrial curtain specialists at AmCraft Manufacturing and they will help you determine which insulated curtain wall system best suits your temperature control objectives.

Check out AmCraft’s “Winter is Coming” Promo Video: